PRIVACY POLICY

1. INTRODUCTION

CeraTrack LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cerakote job tracking and management platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you create an account, add customer information, create and manage jobs, generate invoices, manage inventory, configure settings, or contact us for support.

This information may include:

• User Account Information: Name, email address, phone number, profile picture, authentication credentials, and account preferences
• Business Information: Business name, address, contact details, tax identification numbers, and business registration information
• Customer Data: Customer names, addresses, phone numbers, email addresses, customer tags, order history, and related notes
• Job Data: Job numbers, job status, priority levels, job items, color selections, specifications, notes, and completion dates
• Inventory Data: Cerakote color information, product SKUs, variant details, stock quantities, and pricing information
• Invoice Data: Invoice numbers, line items, amounts, payment status, payment methods, and billing addresses
• Payment Information: Payment card details and billing information (processed securely through Stripe - we do not store full payment card numbers)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information about your device and usage, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (general geographic location from IP address)
• Cookies and tracking technologies
• Analytics data collected through Vercel Analytics

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide and maintain the Service
• Process and track job statuses and workflows
• Store and manage customer information
• Monitor stock levels and generate inventory alerts
• Create, manage, and track invoices
• Generate business analytics and reports
• Process subscriptions and manage billing
• Send notifications for job status updates and alerts
• Respond to inquiries and provide customer support
• Detect and prevent fraud and security threats
• Improve user experience and Service functionality
• Comply with applicable laws and regulations

4. INFORMATION SHARING

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We share information with trusted third-party service providers including Stripe (payment processing), Google (authentication and Maps API), Resend (email delivery), Convex (backend hosting), and Vercel (hosting and analytics).
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. DATA SECURITY

We implement appropriate security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting infrastructure
• Regular backups and disaster recovery procedures

6. YOUR RIGHTS

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain communications and data processing

7. GDPR COMPLIANCE

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR), including the right of access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent. To exercise these rights, please contact us at privacy@ceratrack.com.

8. CCPA COMPLIANCE

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, opt-out, and non-discrimination. We do not sell your personal information. To exercise these rights, please contact us at privacy@ceratrack.com or call +1 (937) 539-4105.

9. DATA RETENTION

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods if required by law or for legitimate business purposes.

10. CHILDREN'S PRIVACY

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under the applicable age. If you believe we have collected information from a child under the applicable age, please contact us immediately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: